FAQ

Where else can you find us online?

Where else can you find us in brick and mortar shops?

Online Order Turnaround Time

How long does an order take?

Your order will be processed and shipped within 2 business days. Local pickup is available for orders needed sooner.

Shipping

Shipping in Canada

All orders are shipped via Canada Post.

For local orders that are being shipped your order should arrive within 1 week.

For National orders your hair jewelry should arrive within 5-10 business days.

If you would like the package expedited or tracked please send us an email before placing your order to JennaAtkinson30@gmail.com to inquire about pricing.

Shipping to the USA

All orders are shipped via Canada Post. Your order should arrive within 5-10 business days. Some orders can be held at the border for further inspection. This can cause delays and unfortunately is out of our hands. Please be patient, your order should arrive soon!

Shipping Internationally

All orders are shipped via Canada Post. Your order should arrive within 10-15 days.

*We are not responsible for any costs associated with duties or customs. Please be aware of this when ordering.

Where are we located?

West Coast Jewelry is located in Surrey, BC.

Wholesale Orders

Interested in ordering wholesale? Our product list and order form is located here.

Custom Orders

Do you need something made extra special, just for you? We do accept custom orders! Please email jennaatkinson30@gmail.com with a few photos of what you would like.

Collaborations

Are you interested in collaborating with West Coast Jewelry?

Are you a bridal hairstylist or store owner that would like to carry our hair jewelry collection?

Send us an email @ jennaatkinson30@gmail.com

Refunds

If your item is received damaged we will be happy to replace it or refund you.